Frequently Asked Questions

Creating My Account

How do I register at TPSF?

You will be asked to share your details (your full name, business email, phone number, etc.) before making the first purchase. You also have the option of directly registering at “My Account” page where you need to submit your business email. Once you click on that Register button, you will receive your account details on registered email. Further, you can edit your password and account details.

 

About Our Services

Can I change or cancel my order?

Changes or cancellations to an already placed order can be done in two ways:

  1. By sending an email to the account manager assigned to you for this delivery (the details will be in your order confirmation email).
  2. By calling our customer services helpline at +1-773-312-3937.

While we will make every attempt to change your order, additional charges may apply if work on the request has begun or if the scope changes significantly. Therefore, please make changes as soon as you can.

How are you so affordable?

We value all of our relationships and always seek long-term relationships with our clients. We therefore price our services to attract and retain as many customers as possible. Moreover, our experienced team, customized processes and operational set-up in India allows us to keep our operating costs low and we pass these savings on as an added advantage to our clients.

What are different dates in a patent document?

There are primarily three dates that are of relevance for a patent; filing date, publication date and priority date. Filing Date is the date on which application for the patent is made to respective patent office. For each patent, the publication date is the date on which particular issue of Patent Office Journal containing details of specific patent application is published. Priority date is the first date on which invention was first disclosed in any country. Where an application for patent in India (or any other country) is based on a previously filed patent application in any other country, the priority date of that patent shall be the date of the previously filed application in which the invention was first disclosed.

How do I find keywords?

Finding keywords is not difficult. You may need to brainstorm terms to describe your invention based on its purpose, composition and use. Use all relevant alternatives and synonyms for identified terms.

How to frame a “Search string”?

Search string is the combination of key words along with Boolean operators like AND, OR, NOT used for getting the related results/hits. For example, if one wants to search patents related to “armed chair”, then he/she may use a search string like ((chair AND arm) NOT stool), or its many variations.

Where do I find relevant classification for conducting search?

Directly searching for relevant classifications is tricky. You may find initial relevant Cooperative Patent Classification using the USPTO website’s Site Search box, using your identified keywords. In the Site search box found in the top right hand corner of the home page enter “CPC Scheme [plus keywords(s) describing invention]”; for example, if you were trying to find CPC Classifications for patents related to umbrellas, you would enter “CPC Scheme umbrella”. Scan the resulting classification’s Class Scheme (class schedules) to determine the most relevant classification to your invention. One more effective option is to use keywords to initially find some related patents and pick the classification codes from there.

What if keywords and classification search does not provide any relevant documents?

In that case, you can try to initially find at least somewhat related patent document. When you find a patent that is in the area you are focusing on, you may look at its cited and citing prior art references. Each patent cites several other patents in the same field that were considered during the patent examination process. These citations can link you to multiple on-point patents. Many patent search engines include other patents that list that patent as a citation as well (citing references). This can help you collect a large number of relevant patents.

 

Using Special Discounts & Offers

How to apply a coupon code?

Once you add an item to your cart, click Apply coupon code above Cart totals. Enter the coupon code and click Apply Coupon. In case if you have forgotten to apply coupon in “Cart”, you can apply it in next step i.e. “Check Out”. The coupon discount will adjust your order total.

If you’re having difficulty redeeming a coupon code, please contact us to make sure the code is still available.

Where I can get updates about Special Discounts & Offers?

You can get updates about ongoing discounts & offers by visiting this “Special Discounts & Offers” page. Further, you can stay updated with ongoing & upcoming special discounts & offers by receiving emails.

Subscribe to exciting discount offers (twice a month)

 

Making Payments

How will the charge on my Credit card?

The charge for your order will appear on your credit card as: “PayPal*SAGACIOUSRE”.

Do I have to pay PayPal Transaction Fee?

Yes, you do have to pay PayPal Transaction Fee. PayPal charge us 4.4% + $0.30 USD per sale on our website, through invoice or online payments. Accordingly, we do charge per order which is equivalent to 4.4% of total amount of a selected order/ or, package. Please read PayPal transaction fee information for more details

Are my payment details secure?

Absolutely. We take payments only through PayPal which is considered as one of the most trusted payment gateway.

Can I order without a credit card?

We have a wide range of payment options. We accept valid credit / debit cards or PayPal account based payments. Additional payment options will be announced when they become available.

What payment methods can I use?

We accept valid credit / debit cards or PayPal account based payments. You need to either sign in “My Account” or share relevant details when checking out.

 

Delivering Your Report

Can I track my order?

Yes. You can view your order status on the “My Account” page.

 

Troubleshooting

Forgotten your password?

If you have forgotten your password, go to page “My Account” and reset your password by clicking on “Lost your password?”. Enter your registered email address and “Password Reset Instructions” will be sent to your entered/registered email address (Generally, “Password Reset Instructions” email delivery takes 2-5 minutes).

I am still confused – What do I do?

No Problem! We are here to help you – e-mail us to discuss your requirements.